Sikowd Privacy Policy —
Our Commitment to Protecting Your Data

Sikowd ("us", "Platform" or "sikowd.fun") is fully committed to protecting the privacy and security of every player's personal information when using our services. This Privacy Policy ("Policy") explains in detail how we collect, store, use, disclose, and protect your personal data when you interact with the sikowd platform, whether through our website, mobile app, or any other digital channel we operate.

This Policy applies to all sikowd platform users, including visitors without an account, registered players, and any individual who contacts our customer support team. By using sikowd's services in any capacity, you acknowledge that you have read and understood this Privacy Policy.

We recognise that your trust is the foundation of the relationship between you and sikowd. That is why we are committed to handling your personal data in the most responsible, transparent and secure manner possible. Every decision regarding data collection and use is made with our players' best interests in mind.

Sikowd collects various types of personal information depending on how you interact with our platform. This information is collected directly from you, automatically during platform use, or through trusted third parties.

A. Information You Provide Directly:

• Registration Information: Full name, date of birth, email address, mobile number, residential address and your preferred username.
• KYC Verification Documents: A copy of your MyKad or passport, proof of address (utility bill or bank statement), and any other supporting documents required for the identity verification process.
• Financial Information: Bank account details for withdrawal purposes, the name of your e-wallet provider (TnG, Boost, GrabPay), and related information required to process your transactions.
• Communication with Support: Records of enquiries, complaints, and live chat sessions you initiated with the sikowd support team.

B. Information Collected Automatically:

• Technical Data: IP address, web browser type and version, device operating system, screen resolution, and device information.
• Usage Data: Pages visited, time spent on the platform, games played, betting history, and navigation patterns.
• Session Data: Login details, active session times, in-account activity and transaction history within the platform.
• Cookie Data: Information collected through cookies and similar tracking technologies — described in further detail in Section 6.

Sikowd uses collected personal information solely for legitimate purposes necessary for the operation of our platform. The following is a detailed explanation of each data use purpose:

• Account Management: Creating and maintaining your player account, processing registration, verifying identity through KYC and managing bonus eligibility.
• Transaction Processing: Processing deposits via DuitNow, FPX, TnG, Boost and GrabPay, and withdrawals to your registered bank account — all in Malaysian Ringgit (MYR).
• Platform Security: Detecting and preventing fraud, money laundering, multi-accounting and any activity that is suspicious or in violation of the terms of service.
• Service Communication: Sending important notices regarding your account, terms updates, security alerts and transaction information.
• Platform Upgrades: Analysing usage patterns in aggregate to improve the user experience, platform performance and the range of games offered.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to the operation of a licensed online gambling platform.
• Responsible Gaming: Monitoring wagering patterns to identify players who may need assistance and offering appropriate self-control tools.
• Marketing (with Consent): Sending promotions, bonus offers and special event information — only to players who have given explicit consent to receive marketing communications.

Sikowd does not sell or trade player personal data to outside parties. However, we share certain information with carefully selected third parties in the following situations:

• Payment Providers: Information required to process transactions is shared with certified payment service providers such as DuitNow, FPX, TnG, Boost and GrabPay. These providers are subject to strict PCI-DSS security standards.
• Game Providers: Session and wagering data required to operate games is shared with our game software providers. This data is used solely for the technical purpose of game delivery.
• Identity Verification Services: KYC information is shared with accredited and trusted third-party identity verification service providers to authenticate your documents.
• IT Service Providers: Server hosting, database management, and cybersecurity companies that assist us in operating the platform technically — all bound by strict confidentiality agreements.
• Authorities: When required by law, court order, or a valid request from a law enforcement agency or regulatory body, sikowd will disclose the necessary information.

Sikowd implements multiple layers of security to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The following are the key technical and organisational measures we employ:

• Data Encryption in Transit: All data transmitted between your device and sikowd servers is protected by TLS 1.3 with AES-256 encryption — the same standard used by leading banking institutions.
• Data Encryption at Rest: Sensitive data stored in sikowd's database, including KYC information and financial details, is encrypted at rest using industry-recognised encryption algorithms.
• Password Management: User passwords are stored in hashed form using a strong cryptographic hash function with a unique salt — sikowd cannot view your original password.
• Two-Factor Authentication (2FA): An additional security layer is available and recommended for all sikowd player accounts to prevent unauthorised access even if your password is compromised.
• Continuous Threat Monitoring: An automated 24/7 monitoring system detects unusual activity, suspicious login attempts, and potential security threats in real time.
• Vulnerability Management: A structured vulnerability management programme, including regular penetration testing by independent security firms and a responsible vulnerability disclosure programme.

While we take all reasonable steps to protect your data, no method of data transmission or storage over the Internet is completely 100% secure. Players are also responsible for safeguarding their own login credentials.

Sikowd uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand usage patterns. The following are the types of cookies we use:

• Strictly Necessary Cookies: Cookies essential to the platform's core functions, such as login session management, security and transaction integrity. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymised data on how visitors use our platform, such as the most frequently visited pages and errors encountered. This data helps us improve platform performance.
• Functional Cookies: Saving your preferences such as display language, theme settings and other personal configurations to provide a more personalised experience on future visits.
• Analytics Cookies: Helping us understand how players interact with various platform features. This information is used in aggregate and is not linked to individual identities.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the sikowd platform.

Sikowd retains your personal data for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable laws and regulatory obligations.

• Active Account Data: Account information is retained for the duration your account is active and for a reasonable period after the account is closed.
• Financial Transaction Records: Retained for a minimum of seven (7) years after the transaction occurs, in accordance with applicable accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for the period required by applicable regulatory law, typically between five (5) and seven (7) years.
• Communication Logs: Communication records with the support team are retained for two (2) years for reference and dispute resolution purposes.
• Analytics Cookie Data: Analytics data is deleted or anonymised after twelve (12) months.

Once the retention period expires and there are no further legal requirements, your personal data will be securely deleted or permanently anonymised using secure data deletion procedures.

Sikowd recognises and respects your rights regarding personal data. As a registered sikowd player, you have the following rights, which you may exercise at any time:

The sikowd platform is an online gambling service exclusively for individuals who are of age 18 years and above. sikowd strictly prohibits any underage individual from registering or using our platform.

We do not knowingly collect personal information from children or underage individuals. Our KYC process and age verification measures are specifically designed to prevent registration by individuals below the minimum age requirement.

• All players are required to verify their age during the registration and KYC review process.
• If we find that we have collected data from a minor, we will immediately deactivate the account and delete all associated data.
• Parents or guardians who believe their child has registered on the sikowd platform are urged to contact our support team immediately.

Sikowd reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to the technologies we use. Any material changes will be communicated to you through:

• A clear notice will be displayed on the sikowd platform homepage before any changes take effect.
• Email notification to the address registered in your account for significant changes.
• A notification in your player account when you log in to the platform.

The "Updated" date shown at the top of this document always reflects when this Privacy Policy was last reviewed. Your continued use of the sikowd platform after an amendment is published constitutes your acceptance of the revised policy.

If you do not agree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data by contacting our support team before the amendment takes effect.

If you have any questions, concerns or requests regarding this Privacy Policy or how sikowd handles your personal data, our privacy team is here to help.

We aim to respond to all privacy-related enquiries within 24 to 48 hours business hours. For requests involving data rights, please include your account details and the type of request clearly so we can process your application more quickly and accurately.